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IT Support Specialist resume example

A ready-made resume to start from, with example bullet points, key skills and a summary for this job. Open it in the builder, add your own details and put a real number in place of every [X].

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Free to build and preview. You can change the template, the sections and every word.

Example bullet points

Keep the ones that match your work and swap every [X] for your own number. Numbers make an achievement easy to believe.

  • Resolved [X] support tickets a week for [X] employees, keeping satisfaction at [X%]
  • Set up laptops, accounts and software for new staff, cutting onboarding time by [X%]
  • Managed user accounts and permissions in Active Directory and Microsoft 365
  • Kept the office network, Wi-Fi and printers running with [X%] uptime
  • Wrote how-to guides that reduced repeat tickets by [X%]
  • Installed security updates and antivirus software across [X] devices
  • Ran backups and tested restores so data could be recovered quickly
  • Worked with vendors to repair hardware and renew software licenses

Key skills

Skills that IT Support Specialist job ads often ask for. List only the ones you really have.

  • Technical support
  • Troubleshooting
  • Windows
  • macOS
  • Linux
  • Active Directory
  • Microsoft 365
  • Networking
  • Hardware
  • Ticketing systems
  • Backups
  • Customer service

Summary examples

  • Student

    Student looking for an internship or part-time role in technology. Building skills in IT support, networks and user accounts through coursework and projects. Curious, reliable and quick to learn.

  • Fresher or recent graduate

    Recent graduate looking for a first IT Support Specialist role. Gained hands-on practice in IT support, networks and user accounts through coursework, projects and an internship. Quick to learn, reliable and comfortable working in a team.

  • Experienced

    IT Support Specialist with [X] years of experience in IT support, networks and user accounts. Known for dependable work, clear communication and results that can be measured. Looking to bring the same focus to a new team.

Usual education

Degrees
Bachelor of Computer Applications, Bachelor of Science, Diploma in Computer Engineering, Bachelor of Technology
Fields of study
Information Technology, Computer Science, Networking

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